Q. How does same day delivery work?
A. Apollo's same day delivery service is fast and efficient. Use it to collect or deliver any items from documents, IT equipment and office furniture to full pallets. We send a dedicated vehicle to collect your item and deliver it straight to its destination.
Q. How do I book a same day delivery?
A. Contact the local Cardiff Apollo team via phone (02920796100), email (info@apollodistributioncardiff.co.uk) or book directly online. We’ll help you find the most appropriate, cost-effective solution for your parcel to be collected from your location at the earliest possible time and delivered as soon as possible.
Q. Do I need an account to send an item?
A. To send any items with Apollo, you need an account, or payment will be required before the item is collected. If you send items regularly, consider setting up an account. You can open an account within 15 minutes to ensure the driver can collect as soon as possible.
Q. How can I send a pallet?
A. Provide dimensions, weights, and location of drop off. We will then arrange to collect and deliver. Learn more about Apollo’s same day and overnight pallet service.
Q. How many items do your vans carry?
A. Small van: 1m high X 1m wide X 1.5m long, max weight of 450Kg Transit van: 1.74m high X 1.53m wide (between wheel arches), 2.8m-4.6m long, max weight 1.1 tonnes. Luton van (7.5-tonne vehicle): 2.3m high X 2.4m wide X 5m-6m long, max weight of 2.4 tonnes (Note: forklift trucks often find it difficult to load pallets and push them inside vehicles without a tail lift or a side curtain). 18-tonne vehicle - 2.5m high X 2.4m wide X 7.43m long, max weight of 10 tonnes. Articulated lorry - 2.5m high X 2.5m wide X 13.3m long, max weight of 15 tonnes.
Q. Is my delivery insured?
A. Same day delivery - each vehicle is insured up to a maximum of £30,000.00 automatically. We can arrange to insure goods over this, but you must inform us before the items are shipped and provide us with a description and value of the goods. Overnight delivery - goods are only insured up to a maximum of £60.00 should they get damaged in transit. You can insure your items for the value of the goods. The cost would be 1.5% of the value (please ensure appropriate packing of items to ensure all claims are honoured). International distribution - insurance for goods is up to a maximum of 8.33 per kg, depending on the country. You can insure your items for the value of the goods. The cost would be 1.5% of the value (please ensure appropriate packing of items to ensure all claims are honoured).
Q. What is the difference between a same day courier and overnight service?
A. A same day courier is a dedicated vehicle that will collect from your address in Cardiff within 30 minutes or within an hour in the surrounding areas of the booking and deliver at the earliest possible time. If the item is delivered overnight, the package or pallet is collected on the first day, goes through a sortation system and is delivered next day by close of business or timed services which ever has been requested at the time of booking.
Q. Where do you deliver?
A. We deliver throughout the UK and Europe by road for dedicated same day couriers and overnight deliveries from small packages and pallets. We also provide a Worldwide service for small packages through to pallets and can provide various different options.
Q. How much do you charge?
A. Our charges depend on the services and vehicles that you have requested. Please contact us on 02920796100 or ask for a quick quote online and you will get an immediate response.
Q. Can you book a wait and return courier?
A. Same day dedicated vehicle - Dedicated vehicles are available 24/7 365 days a year and will wait at the delivery point to return. The first 15 minutes is free of charge and then the waiting time is charged at £20.00 per hour Overnight deliveries - Overnight drivers have a specified run to fulfil each day with numerous delivery points. They will wait a few minutes for the items to be signed and returned but are unable to wait any length of time Generally the items that are returned need to be packaged and ready to return.
Q. Which is the fastest delivery service?
A. A same day courier is the fast option to deliver your items and is the most secure. The courier will collect from an address within 30 minutes of your call, only carry your items and deliver at the earliest possible time. The dedicated vehicle is available to collect 24/7 365 days of the year. We do however ask that you check that the delivery point is open to accept the items.
Q. Why choose a same day courier?
A. Same day dedicated couriers are used as the service is fast and secure. The items are collected within 30 minutes, held in one van with only your items and delivered at the earliest possible time. A proof of delivery is obtained for every delivery.
Q. Do you deliver over weekend?
A. Same day deliveries are available 24/7 365 days a year. Overnight deliveries do occur on a Saturday at an additional surcharge, but there are no collections International deliveries do occur over the weekends, but this is dependent on the Country of delivery
Q. What information do I need to book a courier?
A. If you supply the following information, it may reduce delays in delivery Company name Contact name Full address with post code Telephone number Email address if you have one Description of items to be delivered Dimensions of the items Weight of each item confirmation if you require insurance if the items are going overnight or internationally (same day items are covered up to £30000 automatically additional insurance can be obtained)
Q. How Can I book?
A. You can book a courier online or over the phone: 02920796100, 24-hour service.